Shipping Policy

United States and U.S. Territory Shipping

How We Determine Rates:

  • Shipping and handling charges appear on checkout and are calculated based on weight and the number of items*. 
  • Packages ship via USPS with delivery confirmation/tracking.
  • If items are backordered, the total shipping and handling charge will not increase regardless of the number of shipments required to complete your order.

*Additional charges will be applied if the delivery address is incorrect or if the package needs to be forwarded to a different location. 

International Shipping

How We Determine Rates:

  • Shipping and handling charges appear on checkout and are calculated based on weight and the number of items*. 
  • Packages ship via USPS with delivery confirmation/tracking when available.
  • If items are backordered, the total shipping and handling charge will not increase regardless of the number of shipments required to complete your order.

*Additional charges will be applied if the delivery address is incorrect or if the package needs to be forwarded to a different location.

Customs and Import Duties: 

  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • The QueStore ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country's custom policies, please contact your local customs office.