At the QueStore, we take great pride in our products. If you are not completely satisfied with your purchase for any reason, please return the item within 30 days for a refund of the merchandise value less a 10% processing fee.
To return an item, go to your order history and fill out an RMA request form. When you receive your RMA, print the form and include it with your merchandise.
Within 30 days, use the shipping carrier most convenient for you and send the package to the following address:
11664 National Boulevard
Los Angeles, CA 90064
If you have questions about our return policy, please contact us at QueStore@questcrew.com.
We apologize, but we cannot accommodate exchanges. If you are not happy with an item, please follow the return process above and place a new order for the replacement item.
Once an order has been submitted, it cannot be modified. An order is submitted when you click the orange "Place order" button.
Orders that are cancelled by the customer before they are shipped are refunded promptly less a 10% restocking fee.
An order can be cancelled by emailing QueStore@questcrew.com with the following information:
If the customer cancels the order after the merchandise has been shipped, the package must be returned to the QueStore before a refund may be issued. Please refer to the return process above.
* These policies are subject to change without notice. Please check back prior to submitting an order. Thank you!